Contacting us this weekend

Our Customer Service Centre will be closed from 6pm on Friday 29 May until 8am on Monday 1 June.
 
We’re carrying out some essential maintenance that will also affect MyHome, so you might not be able to access or update your account in the usual way. If you need to report an emergency, please call us on 01202 319 119.

For everything else, please email customers@stonewater.org and we'll get back to you as soon as we can.

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Our Privacy Policy, terms of use and Cookies Policy explain how we manage the details you provide us with when you contact us. 

By contacting us by phone, email or contact form, we'll assume you are OK with these measures.

Before contacting us, have you looked at our most popular pages?

You might be able to find the information you’re looking for.

For customers

  • General enquiries

    Email or call us for general customer enquiries. Don't forget, you can use MyHome online or on the app to report repairs (including heating and hot water).

    Get in touch

  • Make a complaint

    Find out how to make a formal complaint. You can also see our guide to making a complaint.

    Learn more

  • Tell us your views

    Listening to your views helps us shape services and ensures we’re providing value for money.

    Share your feedback

For journalists and businesses

  • Media enquiries

    Our leadership team is available for interview now. Get in touch and view our media pack.

    Get in touch

  • Business enquiries

    To talk to us about working together or another business matter, please use our email form.

    Get in touch

  • Land and development enquiries

    We are always looking for new land and development opportunities. If you have one you’d like to speak to us about, please email us at construction@stonewater.org

For Stakeholders

  • Stakeholder enquiries

    For enquiries on behalf of those you represent, please email stakeholdercontact@stonewater.org and we’ll aim to respond to you within 2 working days.

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  • Connect with us on social media

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