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Investing in homes, communities and customers

We're continuously reinvesting in our properties, communities, and services. Find out how we’re making a difference.

Since we were formed, we have remained committed to providing high-quality, safe, and affordable housing for our customers. We’re proud to have grown into one of the UK’s leading social housing providers.

We’re not just providing homes - we’re creating places where people can thrive. That’s why we’re continuously reinvesting in our properties, communities, and services to ensure our customers have safe, comfortable, and modern homes that support wellbeing and independence.

Listening to our customers

We know that investment in homes and communities must be shaped by the voices of our customers.

Our tenant satisfaction measures (TSMs) help us understand what matters most, ensuring we invest where it makes the biggest difference. Through customer feedback, we are:

  • Improving repair response times: A key priority for our customers, so we’re making our repairs service more efficient.

  • Enhancing communication: Keeping customers informed about improvements and giving them more ways to have their say.

  • Continuously investing in homes: Keeping them safe, secure, warm and modern.

  • Focusing on community wellbeing: Investing in outdoor spaces, communal areas, and services that support a better quality of life.
See the latest results

Keeping our homes warm, safe and sustainable

We are continuously upgrading our existing homes to meet today’s standards and future needs by:

  • Energy efficiency improvements: Installing insulation, new windows, and modern heating systems and technology to lower energy bills and reduce carbon footprints.

  • Continuing to modernise our homes: Investing in all our properties by upgrading kitchens, bathrooms, windows, doors, electrical installations and roofs. 

  • Enhanced outdoor spaces: Investing in landscaping and communal garden maintenance.

  • Smart technology: Implementing cutting edge technology to improve customers' lives and maintain their homes.
Learn more

Investing in our customers

By prioritising our customers' needs, we aim to improve their quality of life, and foster a sense of belonging.

  • Financial and wellbeing support: We offer support and advice about rent payments, energy bills, employment or training opportunities, as well as discounts on essentials through MyRewards.

  • Digital and employability skills: Our partnership with We Are Digital helps customers improve their online skills, while the trailblazing Greenoak Centre of Excellence Sustainable Futures scheme helps build employability skills and personal knowledge. 

  • Quality homes and neighbourhoods: Working to ensure environmental and social sustainability in all we do. 

  • Shaped by customers, we report on how we're doing against our Customer Commitments.

See the support we offer
Stonewater colleague with customer using tablet device

Building for the future

As well as improving existing homes, we’re investing in new, high-quality homes that provide:

  • Sustainable, energy-efficient design: Lower running costs and a reduced environmental impact.

  • Affordable and flexible housing options: Meeting the needs of different life stages, from first-time renters to retirement living.

  • Safe and thriving communities: Creating well-designed neighbourhoods that support social inclusion and active lifestyles, featuring public art to promote wellbeing and community interaction.
Learn more
Two Thakeham homes

Securing investment

We use tenant satisfaction measures alongside our strategic business plans and other methods of feedback to guide how we invest in our homes.

Securing funding not only bolsters our financial position, it strengthens our ability to create high-quality, affordable homes and thriving communities.

Read more about the funding that helps to make this possible.