Our policies

These policies apply to customers whose homes are owned and managed by Stonewater.

1 - 12 of 17 results

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Date Published

Name (A-Z)

Name (Z-A)

Managed Relationship Policy

31 July 2026

Read our Managed Relationship Policy

Customer Domestic Abuse Policy

27 May 2026

Read our Customer Domestic Abuse Policy

Customer Recharge Policy

02 April 2026

Read our Customer Recharge Policy

Access to housing policy

26 January 2026

Read our access to housing policy

Metering and Billing Policy

16 September 2025

Read our Metering and Billing Policy

Complaints, Compliments and Comments Policy

30 July 2025

Read our Complaints, Compliments and Comments Policy

Accessing Your Property Policy

14 May 2025

Read our Accessing Your Property Policy

Mutual Exchange Policy

18 March 2025

Read our Mutual Exchange Policy

Adaptations Policy

27 February 2025

Read our Adaptations Policy

Customer Voice Policy

16 October 2024

Read our Customer Voice Policy

Damp, Mould and Condensation Policy

09 August 2024

Read our Damp, Mould and Condensation Policy

Compensation Policy

25 July 2024

Read our Compensation Policy

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