Our policies

These policies apply to customers whose homes are owned and managed by Stonewater.

13 - 24 of 34 results

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Date Published

Name (A-Z)

Name (Z-A)

Metering and Billing Policy

16 September 2025

Read our Metering and Billing Policy

Safeguarding Adults Policy

29 August 2025

Read our Safeguarding Adults Policy

Safeguarding Children Policy

29 August 2025

Read our Safeguarding Children Policy

Complaints, Compliments and Comments Policy

30 July 2025

Read our Complaints, Compliments and Comments Policy

Tenancy Changes Policy

27 June 2025

Read our Tenancy Changes Policy

Tenure Policy

27 June 2025

Read our Tenure Policy

Accessing Your Property Policy

14 May 2025

Read our Accessing Your Property Policy

Mutual Exchange Policy

18 March 2025

Read our Mutual Exchange Policy

Adaptations Policy

27 February 2025

Read our Adaptations Policy

Responsive Repairs Policy

18 November 2024

Read our Responsive Repairs Policy

Customer Voice Policy

16 October 2024

Read our Customer Voice Policy

Service Charges Setting and Review Policy

16 October 2024

Read our Service Charges Setting and Review Policy

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