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Our policies

These policies apply to customers whose homes are owned and managed by Stonewater.

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Pest Management Policy

01 October 2024

Read our Pest Management Policy

Pet Policy

23 August 2024

Read our Pet Policy

Damp, Mould and Condensation Policy

09 August 2024

Read our Damp, Mould and Condensation Policy

Compensation Policy

25 July 2024

Read our Compensation Policy

Income Management Policy

18 February 2024

Read our Income Management Policy

Anti-Social Behaviour Policy

09 January 2024

Read our Anti-Social Behaviour Policy

Vulnerable Persons Policy

15 December 2023

Read our Vulnerable Persons Policy

Decant Policy

06 November 2023

Read our Decant Policy

Equality, Diversity and Inclusion Policy

14 February 2023

Read our Equality, Diversity and Inclusion Policy

Electric Vehicle Charger Policy (Customer Installations on Private Driveways)

23 November 2021

Read our Electric Vehicle Charger Policy (Customer Installations on Private Driveways)

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