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Our policies

These policies apply to customers whose homes are owned and managed by Stonewater.

Asbestos management policy

15 September 2026

Read our asbestos management policy

Fire Safety Policy

15 September 2026

Read our Fire Safety Policy

Gas Safety Policy

15 September 2026

Read our Gas Safety Policy

Lifting Equipment Management Policy

15 September 2026

Read our Lifting Equipment Management Policy

Water Safety Management Policy

15 September 2026

Read our Water Safety Management Policy

Electrical Safety Policy

15 September 2026

Read our Electrical Safety Policy

Managed Relationship Policy

31 July 2026

Read our Managed Relationship Policy

Neighbourhood Management Policy

31 July 2026

Read our Neighbourhood Management Policy

Customer Domestic Abuse Policy

27 May 2026

Read our Customer Domestic Abuse Policy

Customer Recharge Policy

02 April 2026

Read our Customer Recharge Policy

Rent Setting and Review Policy

19 March 2026

Read our Rent Setting and Review Policy

Access to housing policy

26 January 2026

Read our access to housing policy

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